Returns and Exchanges
Please click here to book your return via our Returns Portal within 14 days of receiving your order.
Returning your purchase
1. Please click HERE to book your return via our Returns Portal within 14 days of receiving your order.
2. Returns within Australia: Approved returns will receive an email notification prompting payment for an Australia Post returns label- once payment is complete, a label will be emailed to you.
International Returns: Approved returns will receive an email notification, from there please post your item/s via the registered/ trackable shipping company of your choice to:
CALIBRE Web Returns, 29-31 Simmons St, South Yarra, VIC 3141, Australia
3. Please pack the item/s you wish to Return/Exchange in a suitable postage bag or box
4. Once your return is received at our warehouse, your refund, exchange, or gift voucher will be processed within 5-9 working days, and you will be notified via email.
The following conditions apply when returning or exchanging your CALIBRE online purchase:
Items must be returned within 14 days of receiving your order. Items must be in their original condition and not washed, worn, or altered. Online purchases can be returned to our CALIBRE Retail Stores (not including David Jones concessions). Unfortunately, due to hygiene reasons, we will not accept exchanges or refunds on earrings or socks (except if faulty).
Merchandise must have all CALIBRE swing tags still attached. You will be responsible for the shipping and handling charges for the return to CALIBRE. Returns/Exchanges must be prepaid and returned by a traceable method. CALIBRE recommends utilising registered mail when returning purchases. CALIBRE is not liable for the loss of garments being returned.
For exchanges, CALIBRE will re-send your exchanged item to you free of shipping and handling charges. (Excluding international duties, taxes, and fees)
**Please allow two weeks from the time you return your package for the refund to be credited to your account. If choosing an exchange, please note your exchange request is not always guaranteed. If your requested item becomes out of stock at the time of processing, a member of our team will contact you via email with more information. Damaged, worn, or altered returns will not be accepted and will be delivered back to sender. All shoes must be tried on a carpeted surface until you are certain you are keeping them. Shoes should be returned unmarked and in their original, undamaged shoe box as this is considered part of the product. Shoes that are returned without a box, in a damaged box or with marked soles may not be accepted and may be sent back to the customer. We have made every effort to display as accurately as possible the colours of our products that appear on our website. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any colour will be completely accurate.
** Please note: Shipping fees for overseas does not include possible taxes and duties which may be applied by customs in the country where delivery is to be made. The responsibility for any custom duties, foreign taxes or other fees which may be imposed will rest with the customer. We are also prohibited by law from marking the order as a ‘gift’, even if the order is placed with the intention of sending to a gift recipient.
***Please note: this policy is only applicable for purchases made via the online CALIBRE store.
Should you have any additional questions please do not hesitate to contact us.